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ADC MARKETING CHECKLIST

(Refined. Clean. Usable. No fluff. Just execution.)
Run Daily / Weekly / Monthly + use as a “Basics Audit”.

1) INTERNAL MARKETING (Clinic Engine)

A) ADC P.A.S.S.I.O.N.™ – 7-Star Signature Experience

P – Painless Dentistry
LA protocol followed + pain check during procedure
Post-op pain plan explained + written instructions shared
Anxiety patients offered comfort / sedation pathway
A – Advanced Technology
Intraoral scans / photos / CBCT used where indicated
Technology explained simply (“how this improves accuracy”)
Smile preview / simulation shown where relevant
S – Specialist-Led Expertise
Right specialist involved (pedo / perio / endo / ortho / implants)
Specialist role explained clearly to patient
S – Safety & Hygiene
Sterilisation reassurance given (quiet confidence, no drama)
Safety systems visible to patient
I – Individualised Smile Planning
OHA Form completed properly (not rushed)
Patient goals documented (concerns + wishes + constraints)
Options + phases + maintenance explained
O – On-Time Systems
Appointment flow smooth
Patient informed of any delay
Discharge + next visit + payment clarity done same day
N – Nurturing C.O.M.F.O.R.T.S.™
Calm environment + distraction offered
Refreshments / friendly touches used
Kids’ options offered proactively
Relaxation support used where needed
Stress-free care pathway explained (Happy Gas)

B) Patient Experience & Trust

Visual explanation used (photos / models / drawings)
Consult calm + unhurried (diagnosis > speed)
Ethical communication followed (Section 6)
Post-treatment follow-up message sent
“We are listening” message used when friction appears
Handwritten thank-you note given (selected cases)
Referrer appreciation sent (every referral)
Consent captured + stored (photo / video / testimonial)
Before–after documentation done using ADC protocol

2) CASE ACCEPTANCE & CONVERSION

(Ethical, structured, repeatable)

A) ADC – Correct 10-Step Treatment Plan Presentation

This now exactly matches the staircase model.
Step 1 – Your Concerns
Patient speaks first
Concerns recorded in patient’s own words
Step 2 – Your Wishes
Desired outcome clarified (pain / function / aesthetics / confidence)
Step 3 – Our Observations
Photos / X-rays / scans shown
“I’m showing you this because…” language used
Step 4 – Our Diagnosis
Problem named clearly
Cause + stage explained (no fear language)
Step 5 – Benefits of Our Diagnosis
What improves if treated explained
Long-term impact clarified
Step 6 – Your Investment
Fee explained after value
What cost includes explained clearly
Step 7 – Affordability & Payment Logic
Phasing / sequencing explained
No surprise-cost reassurance given
Step 8 – Examples & Testimonials
Similar cases shown (ethical, real)
Outcome confidence built
Step 9 – Team Involved in Your Care
Who does what explained
Specialist roles clarified
Step 10 – Call to Action
Gentle next step offered
No pressure, momentum preserved

B) Treatment Plan Delivery

Plan shared (printed / PDF / Loom)
OHA Form completed + PDF generated
Explainer booklets given (implants / FMR / aligners / veneers)
FAQs handled (cost / time / fear / longevity / maintenance)
Risk-matrix used for complex cases
Payment clarity + no-pending-payments reinforced
Follow-up list maintained with reason tags:
Price
Fear / anxiety
Timeline
Decision-maker
Comparison
Not convinced
Personal event date

3) TEAM-DRIVEN INTERNAL MARKETING

Daily huddle (≤10 min)
Review asks planned
Consent asks planned
High-value cases identified
Follow-ups assigned
Language aligned (simple English + Hinglish)
Moments captured (wins / BTS / training)
Weekly role-play done (10 Ps + objections)

4) THE 10 Ps – PATIENT CONVERSATION SYSTEM

P1 Problem – “Would it help if I showed what might happen if untreated?”
P2 Product – “Would you like options explained or already researched?”
P3 Pain – “Would it help to know how we manage comfort here?”
P4 Priority – “What feels most important to fix first?”
P5 Process – “Shall I break this into simple steps?”
P6 Power – “Would you like a summary to discuss with family?”
P7 Price – “If cost wasn’t a factor, would this feel right?”
P8 Period – “Would you like to start now or review later?”
P9 Prize – “What would success look like for you?”
P10 Positioning – “Would you like to know how we’ll do this differently?”
Soft Close Questions
“Shall we book the first visit while you’re here?”
“Monday or Wednesday works better?”
“Front teeth or back teeth first?”

5) INBOUND MARKETING

A) Content Pillars

Patient stories (consent-based)
FAQs (Big 5)
Educational explainers
Behind-the-scenes
Philosophy (planning > speed)

B) Instagram

Reels posted
Carousels / stills posted
Stories active
“Did You Know?” series tracked
FAQ reel bank maintained
Highlights updated
Consent saved

C) Blogs

4 / month (2 dental, 1 team, 1 philosophy)
Repurposed → LinkedIn → Newsletter
Clear CTA included

D) YouTube

1 education video / month
1 workflow video / month
Shorts clipped

6) ETHICAL COMMUNICATION & MARKETING

(Monthly non-negotiable)
All options explained
No fear-based language
Costs & timelines upfront
No guaranteed outcomes
Patient pace respected
No misleading marketing

7) EXTERNAL MARKETING

A) Paid & Performance

Insta ads (if planned)
Same-day lead follow-up
Lead sheet updated
GMB hygiene weekly
Review engine active

B) Local & Community

Referral partner list maintained
Monthly touchpoints planned
Thank-you + updates sent
“How to refer” guide shared
Community talks / RWAs / schools
Selective health camps
Word-of-mouth tracked ethically

8) PERSONAL BRAND & AUTHORITY – DR NEHA

(Trust-based authority, not influencer noise)
LinkedIn: 4 posts / month
Personal journey
Leadership
Patient story (ethical)
Practice systems insight
Personal reels (routine / reflections)
Learning reflections (DBM / POS / workshops)
Doctor Systems (Catalyst) content shared
Frameworks / checklists published
Case excellence showcased

9) SYSTEMS & GOVERNANCE (Often Missed, Now Locked)

Consent library organised
Before–after protocol followed
Recall & reactivation system active
Referral tracking by source
Team training cadence monthly
Marketing metrics reviewed monthly
FINAL TRUTH
You are not lacking ideas.
You now have a complete, ethical, premium marketing operating system.
Next logical step (if you want):
- Convert this into a printable Daily / Weekly / Monthly tick-sheet, or
- Turn this into a team SOP + onboarding handbook.
Say the word.